Simmerdim Design

– Craft Designs

Delivery

Delivery Information

I use Royal Mail first class service for all my UK packages. Glass is very delicate and can be tricky to post but every care is taken to ensure your piece arrives with you in perfect condition. (including lots of packaging and my favourite “Fragile” tape!)

Postage and packaging is £5.00 per order but on bulk or larger pieces it will sometimes be more. If you would like to order from outside the UK please contact me in advance for a delivery quote.

All items must be paid for in advance prior to shipping via PayPal for security for both the buyer and seller.

Items in stock will be shipped as soon as possible after the receipt of the order but I aim to post within 1-2 days. If you are ordering an item by request that is currently out of stock you will be given an estimated delivery date at that time and notified when the item has been shipped.

Shipping with Royal Mail First Class service in most cases will arrive the next day within the UK but may take up to 2-3 days.

Returns are accepted within 14 days of receipt. Refunds will only be issued upon receipt of the items in unused and undamaged condition and in the original packaging. The cost of return postage is the responsibility of the buyer, the buyer is also responsible for packing the items suitably so they are returned with no damage.

If an item does arrive in a damaged condition the buyer must notify me immediately. I will ask for photographic evidence and then a decision will be made regarding a refund or replacement piece.

While I aim for the pieces to be as close to the images shown as possible, the exact glass colour, pattern and graining may vary slightly as all items are handmade and uniquely crafted from individual sheets of glass which can vary in character. All glass and materials used are of the highest quality.

If you have any questions please get in touch

Thank you!

Sally